Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-repair-and-maintenance.thebestlocalpro.com (referred to as ‘the Company’, ‘we’, or ‘us’). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California’s Private Information and Data Security Act (PIDSA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services that you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the ways in which your data is processed when:

  • You use our applications or services as an authorized user, including logging in, managing your account, and utilizing our features.
  • You visit our websites, whether you are a registered user or a guest, and interact with our content.
  • We communicate with you via email, phone calls, or text messages (SMS) for promotional purposes, newsletters, order updates, or customer support.

Personal Data Collection

We collect various types of personal information to enhance your experience and provide tailored services. The categories of data we collect include:

  • Account Information: This includes your user name, email address, and password used to access our services.
  • Payment Information: We securely store and process payment details, such as credit card numbers, billing addresses, and payment history, when you make a transaction through our platform.
  • Financial Information: We may collect financial data for accounting, fraud prevention, or analytics purposes, including bank account details (if shared for direct deposits) and income information.
  • Purchase Information: Details about products or services you have purchased from us, such as order history, purchase frequency, and items purchased.
  • Mobile Device Identifiers: We may access your device’s unique identifiers, such as IP addresses, mobile phone numbers, and advertising IDs, to improve our services and deliver targeted content.
  • Location Data: With your consent, we can collect data about your location to provide location-based services or personalized recommendations.
  • Feedback and Reviews: We encourage users to share their feedback, reviews, and ratings, which help us enhance our platform and services.
  • Social Media Information: If you choose to log in or share content through social media platforms, we may collect data from those accounts, including your name, profile picture, and connections.
  • Product Information: We gather details about the products you view, search for, or purchase on our site, such as product preferences, browsing history, and add-to-cart interactions.

We obtain this data through various methods: user input forms, account registration, automated tracking technologies (like cookies), and third-party data providers who assist us in verifying and enhancing customer information.

Cookies

We utilize cookies to improve your experience on our website and for analytics purposes. Cookies are small text files stored on your browser that enable us to recognize you when you visit our site. They fall into three categories:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our website, such as enabling user navigation and maintaining session state.
  • Preference Cookies: We use these cookies to remember your preferences, such as language settings, display options, and ad personalization.
  • Analytics Cookies: They track your browsing behavior across our site, helping us understand user interactions, gather analytics data, and improve our services.

Users have the option to control non-essential (or tracking) cookies through our Cookie Manager, allowing them to opt-out of certain data collection activities.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes outlined in this Privacy Policy or as required by law. When we no longer need to process your data for these purposes, we will delete or anonymize it from our systems. Our retention periods are based on various factors, including legal obligations, tax and accounting requirements, product warranty periods, and business needs.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit to ensure secure communication.
  • Engaging reputable third-party processing providers who adhere to strict security standards.
  • Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18 (or the applicable age limit in your jurisdiction). Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities and use of our platform.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  • Access to your data and information about how it is processed.
  • Rectification or correction of inaccurate or incomplete data.
  • Erasure (or the right to be forgotten) under certain circumstances.
  • Restriction or objection to the processing of your data for specific purposes.
  • Data portability, allowing you to move or copy your data from one system to another.
  • The right to withdraw consent for data processing at any time.
  • Non-discrimination for exercising your data protection rights.

To exercise these rights or submit a complaint, please contact our privacy team using the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any amendments on our website and notify you through email (if applicable) when significant changes are made. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any inquiries related to privacy, data protection, unsubscribe requests, or if you have questions regarding this Privacy Policy, please contact us:

We value your trust in our company and are committed to handling your personal data with transparency and care.